Hospital Policies

We are excited to inform you that we are now able to ease our COVID prevention policies and invite all our clients back into the hospital for pet appointments and food and prescription pick-up.  We will continue curb-side services when requested.    It has been a tough 2 years but our efforts, as well as the remarkable compliance of our clients, has allowed us to remain safe with very little disruption to services.  We are still aware that COVID variants are present and that our vaccination protection is still uncertain.  Therefore, to protect our team, we will continue to request the wearing of a face mask and will be restricting the number of people allowed into the premises at one time. We also continue to expect social distancing and to not enter the building if you are feeling unwell. We maintain the right to refuse entry into the hospital if there is blatant disregard for our safety and that of our clients.  In addition, we will not tolerate disrespectful comments regarding our past and present policies. Please understand that we may have to adjust appointment times and scheduling as we move forward to opening our doors again.

The current demand for veterinary services in Ontario has far outreached the number of available qualified veterinarians and staff.  The local emergency hospitals are at their maximum and therefore additional cases are being presented to the general practice which are already at capacity for necessary general wellness care. If we are unable to accommodate your pet within your expected time frame or with an urgent matter, it is not that we don’t care, but that we physically can not to take on any more cases on that day without compromising the health of other patients and of ourselves.  Please bear with us. We will continue to help and guide you as best we can.

The team at Crown Pointe wish to thank all out loyal clients for their remarkable patience and respect over the last two years.  We are still here to care for your pet because of the respect that you have shown us and we truly appreciate your kind words and gestures.

Crown Pointe Animal Hospital Team